Anymore these days I avoid ordering through Fisher Scientific.  If you read my post on the problems I had with needles the fact is I tried for over 1 month to get replacements by sending numerous emails (ca. 12) and making multiple phone calls (ca. 6) to both Cadence and Fisher and they still both ignored me.  Finally by persistence alone I was able to get a replacement pack of needles sent to me.  It was then that I found out that as long as the needles were hand bent there was no leakage issue.  So when I discovered this I informed both Fisher and Cadence, apologized, and paid for the replacement pack even though I never needed them in actuality.  Now, Cadence had previously been determined to test the mandrel bent needles and had requested that I send them back; however, on me informing them hand bent needles didn’t leak they went back to not responding to my email messages!  I’ll say this.  My VWR representative (Courtney) has really gone out of her way to help me to the point of entirely replacing a flat of costly vials when only 4 were damaged to giving me about $200 worth of Qorpak jar lids for free because VWR made an error in the order number twice.  So pretty much anymore these days I order exclusively through VWR and if you have a choice I suggest you go with VWR.  I’m pointing these things out because I’ve noticed that despite the US having transitioned to a service from manufacturing based economy customer service at most of these companies is nonexistent.