Anymore these days I avoid ordering through Fisher Scientific.\u00a0 If you read my post on the problems I had with needles the fact is I tried for over 1 month to get replacements by sending numerous emails (ca. 12) and making multiple phone calls (ca. 6) to both Cadence and Fisher and they still both ignored me.\u00a0 Finally by persistence alone I was able to get a replacement pack of needles sent to me.\u00a0 It was then that I found out that as long as the needles were hand bent there was no leakage issue.\u00a0 So when I discovered this I informed both Fisher and Cadence, apologized, and paid for the replacement pack even though I never needed them in actuality.\u00a0 Now, Cadence had previously been determined to test the mandrel bent needles and had requested that I send them back; however, on me informing them hand bent needles didn\u2019t leak they went back to not responding to my email messages!\u00a0 I\u2019ll say this.\u00a0 My VWR representative (Courtney) has really gone out of her way to help me to the point of entirely replacing a flat of costly vials when only 4 were damaged to giving me about $200 worth of Qorpak jar lids for free because VWR made an error in the order number twice.\u00a0 So pretty much anymore these days I order exclusively through VWR and if you have a choice I suggest you go with VWR.\u00a0 I\u2019m pointing these things out because I\u2019ve noticed that despite the US having transitioned to a service from manufacturing based economy customer service at most of these companies is nonexistent.<\/p>\n","protected":false},"excerpt":{"rendered":"
Anymore these days I avoid ordering through Fisher Scientific.\u00a0 If you read my post on the problems I had with needles the fact is I tried for over 1 month to get replacements by sending numerous emails (ca. 12) and … Continue reading